From: David Ralls
Sent: Thursday, January 19, 2012 1:55 PM
To: Andy Nelson
Subject: Thank You!
Andy,
Thank you! The manual, umbrella and garage door opener came in the mail today. Also, please let Tom in Finance know that the registrations came today as well.
I want to again say thank you for all your assistance. The entire process of buying the Jeeps couldn't have gone more smoothly. I will suggest to anyone looking for a Chrysler automobile to contact you. Thanks again to everyone at Monroe, but especially you for all your help.
David Ralls
P.S. Madison is now a huge Jeep fan!
From: John Farrell
Sent: Tuesday, January 17, 2012 12:11pm
To: Ralph Mahalak, Jr.
Subject: Service
Ralph,
Just a note to tell you about the awesome, and I mean awesome, service I received when I brought my Jeep Grand Cherokee in for service a couple of weeks ago?. your people back there in Service treated me like gold, and I was very, very impressed!!!!!!!
I know us, as business owners always hear the complaints, but I just wanted you to know of the great experience that I had at your dealership in the Service area??..unbelievable?.. they took care of me like I was a VIP, and I will always remember the way I was treated like a king there??Just though you ought to know!!!!!!!
Very satisfied customer,
John P. Farrell, General Manager
Red Wings Shoes
Toledo, OH
December 7, 2011
Dear Mr. Ralph Mahalak Jr.,
I recently purchased a 2012 Jeep Wrangler through Monroe Dodge and wanted to pass along my very favorable opinion about the service your team provided.
This was the first time that I had used the internet for initial narrowing of dealerships and I was very apprehensive about the use of this strategy (prefer in-person discussions). True to my concerns, several local Jeep dealerships failed to provide professional and timely responses to my solicitations. I am empathetic to their probable feelings that internet 'leads' usually lead nowhere (some were even trying to convince me to purchase something other than a Wrangler?!?).
In opposition to this, Jerrick Henderson was very quick to initially reply and provided excellent assistance without applying too much pressure. Even though we had never met and even before speaking on the telephone, Jerrick's approach was pleasantly professional. I felt good from the beginning about working with Monroe Dodge on what was, for my family, a large purchase even though we live approximately an hour's drive away. Jerrick provided prompt updates throughout the vehicle delivery process (we ordered the Wrangler) and never made me second-guess working with Monroe Dodge. Also noteworthy is that Monroe Dodge provided excellent pricing.
The delivery went smoothly thanks to Jerrick and the rest of the Monroe Dodge Team that helped and I will tell others to expect excellent value when working with your dealership. I was told that your goal was 100% satisfaction ? you nailed it!
My family thanks your team for treating us with such respect and professionalism (especially considering we only purchased a lower-end Wrangler). We hope to add a second Jeep to our family in the future and will first look to Monroe Dodge for assistance!
Thank you, again, and Happy Holidays!
Sincerely,
From: Mike Brenneman
Date: Monday, November 21, 2011 3:10pm
To: Bill Hull
Subject: 2006 Honda Ridgeline
Hi Bill,
Just wanted to let you know the trip back to Cincinnati was uneventful (just the way I like it) and the truck ran great.
Patty and I are very well satidfied with our experience at the dealership. Both you and Kim demonstrated a high level of professionl courtesy while we worked through a couple of "wrinkles" in the deal. It will be very easy for us to recommend you based on our experience there.
Thanks,
Mike Brenneman (Buzz)
From: Mark Nieswender
Date: Wed, 5 Oct 2011 14:48:37 -0700 (PDT)
To: ralph@monroedodge.com<ralph@monroedodge.com>; timt@monroedodge.com<timt@monroedodge.com>
Subject: Awesome Service
Thanks, Service Team, for picking up my vehicle at GEMA. You even left me a PT Cruiser in case I got called out of the Office. A very nice touch!
My Grand Cherokee runs fine, and rides fine. Great work as always, and thanks for thinking of my busy schedule.
May I begin calling you The Service King, Ralph? Nice job! On budget, and on time.
Mark Nieswender
Monroe, MI
From: Anita Marsee
Sent: Friday, September 23, 2011
To: Bill Hull; sean@monroedodge.com
Subject: Thank you doesn't explain it!
I love my car! You both have been extremely patient with me and I will highly recommend both of you and Monroe Dodge to anyone who is looking for a new or used vehicle. You both have gone above and beyond any sales person/finance person I have ever dealt with. From the first time I spoke with Sean you have never given up on me and after 21 days, you both came through and delivered the car I was dreaming of. On day 23 I was able to drive away with my new Subaru Outback.k
Thank you both so much! I will stay in contact with both of you. Have a wonderful weekend!
Anita Marsee
25, 2011
Monroe Dodge Chrysler Jeep Ram Superstore
Attn: Glenda Hood, Service Manager
RE: Ms. Michelle Mueller & Customer Service on recent visit
Dear Glenda;
I am writing to you so Monroe Dodge may recognize the exceptional customer service provided by Ms. Michelle Mueller during my recent visit for service on my Jeep.
Ms. Mueller displayed the brand of customer service seldom seen any longer in today's workplace. She is friendly, outgoing, and helpful in a very knowledgeable and professional manner, without losing her obvious enthusiasm for her job.
The shop was very busy the day I visited, yet Ms. Mueller found the time to answer all my questions, address my concerns, and assist me in researching information for a purchase of new tires for the Jeep.
Michelle should be congratulated for her excellent people skills and rapport with the clientele of Monroe Dodge Superstore.
I would be pleased if this could be shared with the entire staff.
Sincerely,
Gregory D. Speer
Monroe, MI
August 16, 2011
To Andy Nelson,
Thanks for all your help you gave us with Richie's tire. You went out of your way in such a short notice when his tire was damaged. We appreciate all you & the Service department did and maybe that's why I'll drive the extra miles to come there. I was not out shopping for a car when my son was, but ended up buying a new 300C & he purchased his Ram. Deric and you both took great care of us!
Thanks again,
Debbie Mehle
Northwood, OH
August 4, 2011
Ralph Mahalak, Jr.
Monroe Jeep
Dear Mr. Mahalak:
I don't write these often, because it 's not often I get outstanding customer service. I feel that I must bring to your attention the outstanding customer service I received from Jerrick Henderson.
Jerrick is one of the few people I have found, in my search for a new Jeep, to actually take the time to respond to emails and phone calls. Of course, this is what I expected from all dealers, but did not receive from 90%. However, he did more than that. He took all my "problems" and fixed them. For example, Me: "Monroe is too far away". Jerrick: "No problem, we can bring it to you". Me: "I want a yellow one. No one has any". Jerrick: "Oh, I can get you a yellow one within your price range. When do you want it by?"
He searched farther than any other dealer I contacted (OK, only one other dealer in the Metro area actually searched for me. I guess the rest were too busy).
He was very knowledgeable about the Jeep product. He was very patient with me. I hemmed and hawed a lot on this purchase and changed my mind several times. He did not pressure me to buy. I feel like Jerrick treated my affairs with the utmost importance. He drove up with another fellow to my work (I am sorry I don't remember his name, but he was also very friendly and knowledgeable) and had me in my Jeep within 30 minutes! My frustration was only with the fact that I did not have time to drive down to Monroe to go on your off-road park! In fact, I was so shocked when he told me he had only been selling cars for 3 months...I thought he was an "old pro" at this! I'm sure some of it is the dealership's philosophy on how to treat their customers...refreshing!
In my search over these last few months, I have been very frustrated by the lack of (any) customer service from dealers. Dealing with your establishment and Jerrick has been a pleasure. Please pass on my thanks to him. I only wish you were closer to my home.
Sincerely,
Gail Esker
Commerce Twp., MI
June, 2011 "A Special Note...." From Wanda Besey
To the Mahalak Family and whoever else made it possible to drive my WWII Veteran and father, Lloyd Cloum, in the Memorial Day Parade.
Even though he has Alzheimer's Disease, he speaks often of the war and cries. He will sit and tell anyone who will listen, wher he was in service, what happened, and most of all that he walked across Bastone Belgium.
Dad is such a sweet father and we all love him. Thank God he is still with us at 93.
6/10/2011
Ralph Mahalak, Jr.
Monroe Superstore
15160 S. Dixie Highway
Monroe, MI 48161
Ralph,
You and your Service Team have outdone yourselves!
The new "Express Lane" Service is something I would recommend to anyone.
Oil Change, tires rotated, and wiper blades replaced: in and out in under 40 minutes. Michelle Mueller did such a great job explaining the details, and is so friendly. It is not a question of "if" I have my '04 Grand Cherokee serviced there again, but "when". You must be doing something right as the Customer Lounge was full.
Nice job, Service Team! You work with the same attention to detail and accuracy that I use to build engines with, at GEMA.
The Superstore Service Team are the only ones I allow to work on my vehicle; for that reason my Jeep has performed so well, for so long, after so many miles.
"Expressly" Yours,
Mark Nieswender
Monroe, MI
Recent Reviews from FindItMonroe.com
Fuselighter
Nov 17th, 2010
We have shopped with a number of Dodge/Chrysler dealers, but the service, follow-up and follow-through at Monroe Dodge has been exemplary. As long as we are within a day's drive of Monroe, we will will buy our cars from Monroe Dodge.
filmmaker
Nov 16th, 2010
I am buying my fourth vehicle from Monroe Dodge. The reason is simple: great prices and great service. The sales people have never been pushy. Brian in particular has been very helpful in answering every question my wife and I have thrown at him. On the rare occasion he did not have an answer, he found out and phoned me within an hour. As a fan of the Jeep brand, I am thankful that there is a local Monroe dealership. Too many times Monroe shoppers feel compelled to have to shop out of town for competitive prices and inventory. Not so with Monroe Dodge. Not only do they have an incredible selection of Jeeps, but they also allow you to test drive one on their off road 4X4 course. I have been to dealerships with these courses which often amount to orange cones in a section of the parking lot, but Monroe Dodge hands down has the very best. They have paid close attention to what Jeep fans want: uninhibited and liberating outdoor fun. There are hills, valleys, turns, log rolls, you name it. The final hill of this course will even have Volkswagen drivers trading up for a Jeep! Visit these guys for the prices but stay for the off road course! Who said you have to leave Monroe for fun and great prices? Check them out.
mpaled
Nov 16th, 2010
I leased a vehicle from the Monroe Dodge Chrysler Jeep Superstore and was treated very well throughout the entire transaction. I have trusted my vehicle's service to the dealership and they have been attentive, professional and affordable. The Monroe Dodge Chrysler Jeep Super Store has more than earned my current and future business!
I recommend that when you are in the market for a new or used vehicle you see the staff at Monroe Dodge Chrysler Jeep Superstore. I know I will!
hklingensmith
Nov 16th, 2010
I recently purchased my third vehicle from the Monroe Dodge Chrysler Jeep Superstore and am looking forward to continuing to purchase all of my vehicles there.
They are honest and I feel that they always get me the best deal possible. The sales staff, as well as the service department are friendly and willing to go the extra mile for EVERY customer.
I have recommended many of my family and friends to purchase their vehicles at the Monroe Superstore! If you are looking for a fair, no hassle experience - you have found the right place!
kbeebe
Nov 16th, 2010
I have purchased several vehicles from Monroe Dodge including my current Jeep Grand Cherokee. I was involved in a car accident last month and realized how important it is to purchase a car from a quality dealership. Before the police even arrived at the scene, My sales rep Anita and the owner, Ralph had arranged a rental vehicle and tow and hooked me up with the service department. Glenda and her staff took great care of my car, worked with the insurance companies and handled everything quickly and correctly. The service I receive from every department in their building is what makes me continue to be a customer of Monroe Dodge!
Steve
Nov 15th, 2010
I recently had the pleasure of buying a new Jeep at the Monroe Superstore.
The price was so much less than their competitors that I couldn't believe it!
The vehicle was delivered on time and they followed up with an offer for custom upgrades. I took advantage of this offer and received custom leather seats for our new Jeep! The work was done quickly and for LESS money than quoted!
The service department has washed my new Jeep anytime I've stopped in free of charge! They have done this numerous times for me and always at no cost! The entire buying experience from start to finish was great!
I couldn't be happier with my new Jeep that we purchased at the Monroe Superstore!
Dear Ralph Mahalak & Monroe Superstore Staff:
I'd like to tell you about our experience of buying our 2010 Ram 2500 truck from your dealership.
First we came down the day you had Gordy Howe and WIOT radio station of Ohio there, which we were unaware of the festivities you had going on. It was a mad house to say the least.
Upon asking if we had to stand in line to get in to maybe purchase a truck, we were routed to Larry Gardner. This man was one of the very best salesmen we have encountered. I have purchased quite a few vehicles in my time and found only one other salesman that is like Larry and have purchased almost every car we've owned in the past 15 years or more from him.
Larry made everything not only possible but painless as well! There was no pressure and he bent over backwards to take care of our wishes, he was polite, courteous and easy to get along with, as if we were good friends in the past.
I have been a loyal GM buyer for a long time, mainly in part because I have been a GM employee for along time but now there are only two dealerships that I will do business with when buying a new vehicle, Monroe Dodge and the dealership from GM. The way I see it is as long as it is an AMERICAN based car company, I will have no problem buying any brand and driving it with "PRIDE"!
I just felt compelled to send you our experience about our dealings with Mr. Gardner and to inform you (which I'm sure you already know) of his ability as a salesperson and an extreme asset to your dealership!!
Larry, Thank you for the time you took with us and for making us feel as if we were a long time customer of yours. We have had a lot of complements on our new truck and enjoy it very much, still trying to figure out all the gadgets on it and how they work but it has been a real pleasure buying this vehicle from you as well as it has meeting you.
Very Best Regards,
Nick & Debbie Bader
From: Steve Gordinier [mailto:steve@gordiniergroup.com]
Sent: Sunday, April 18, 2010 9:07 PM
To: rmahalak@monroedodge.com; 'JP Mahalak'
Subject: Thanks
Ralph and JP,
I just wanted to let you guys know that I really enjoyed the experience of getting our new van. Brian was a great salesperson and it was well worth the trip to drive to Monroe. I always hated when it was time to get a new vehicle because the dealer experience was always a pain in the butt. I will definitely be coming back to your dealership when it is time to purchase our next vehicle. I have dealt with a ton of different dealerships around the country and let me tell you that they all could learn something from how you guys operate your store. Keep up the good work and I look forward to seeing you both soon.
Thanks again,
Steve
Steven M. Gordinier
Gordinier Group
Highland, MI 48357-0429
(248) 887-1101
(248) 887-1622 Fax