This dealership is excellent, very friendly, professional knowledgeable efficient. I drive all the way from flatrock because I like this dealership. All of their employees from sales to financing the service department are exceptional.

I bought a new 2026 Jeep Compass and they were absolutely wonderful!! From finding the vehicle to financing. Tynan and Brian were so helpful narrowing down the Jeep we wanted. They made it a reasonable amount he could afford.

Professional and accurate, Trent was very helpful, and Austin made sure I had a rental vehicle, which was very important to me.

Chad always takes the time to explain tge cars, process, and has TRUE knowledge of the vehicles that he sells...I have purchased many vehicles through him and the dodge dealer and could nit be happier

NEVER DO BUSINESS HERE EDIT: I would like to make it clear Tynan Campbell was a ⭐️⭐️⭐️⭐️⭐️ salesperson. The ⭐️ is for the overall experience. After driving the vehicle for a month the transmission is still acting up. They should’ve allowed Baumann Ford to replace the transmission, and not forced me to move it to Brondes!! I visited Monroe Super Store on November 12, 2025, to buy a 2020 Ford F150. I fell in love with it and purchased it. Unfortunately, I started experiencing problems with it. On December 29, 2025, I took it to the shop. My initial shopping experience was positive. I spoke with Tynan Campbell, a top salesperson. He showed me a few vehicles, and I drove the Ford. I went through the financing process and drove it home. Within a mile, I noticed a bad vibration from the front end. I called Tynan, who assured me the vehicle was thoroughly inspected and passed. A few weeks later, I noticed the transmission was acting odd, and the brakes weren’t stopping well. I called the service department and explained the issues. They scheduled an appointment, but when I arrived, they couldn’t diagnose the problem because they’re not a Ford dealer. They told me I’d have to take it to a Ford dealer. I wasted over an hour of my time and $15 worth of fuel. I took my Ford F150 to a Ford dealer as instructed. They found a faulty transmission, bad rear brakes, and an undetermined oil leak. I had the vehicle for 47 days and driven 1,649 miles. I purchased an extended warranty for $4,650, but it only covers electrical issues like door locks, stereo, power windows, and moonroof. I informed Monroe Super Store of Baumann Ford’s findings and the warranty’s limitations. They told me I needed to take the truck to a different Ford dealer because they guarantee there’s nothing wrong with the transmission. Doug Taylor, the used car manager at Monroe, instructed me to take the vehicle to Brondes Ford on Secor Road in Toledo, OH. I told him I needed to pay for the diagnostic testing and vehicle inspection Baumann Ford performed to get the truck released. He said he didn’t want to run multiple claims through the pre-owned/pre-certified warranty and that I’d have to pay to get the truck released. He promised to reimburse me when I turned in the claim from Brondes. I paid $209.42 to have the vehicle released. Since the transmission problems persisted, I had the F150 towed to Brondes through my insurance company. The F150 arrived at Brondes on January 5, 2026. After a thorough inspection, they confirmed Baumann Ford’s findings and discovered a coolant leak. The vehicle was repaired promptly, but I couldn’t pick it up because Brondes was awaiting payment. The pre-owned/pre-certified warranty covered everything except the rear brakes. Doug from Monroe agreed to pay for them since the pads had only 3mm left and should’ve been caught during inspection. The warranty company will eventually pay its share. We waited for Doug to cover the brakes, and after a few phone calls and a couple of days, they were paid. The vehicle was returned on January 28, 2026. I was thrilled to get my truck back after a month of driving my old Explorer. It’s running great and looks as beautiful as ever. However, I realized I wasn’t reimbursed the $209.42 promised by Doug Taylor to release the vehicle from Baumann Ford. I called him to remind him, but he felt he’d already gone above and beyond. He thought paying for the brakes was enough and refused to reimburse me. I argued that if the vehicle had been inspected, the bad brakes, oil and coolant leaks, and possibly the transmission would’ve been caught. SUMMARY: - Tynan at Monroe Super Store is a great salesperson. If you decide to purchase a vehicle here, Tynan is your man. - The mechanics at Monroe Super Store are questionable. If buying a used car, have it inspected by your own mechanic first. - Understand the coverage details of any used car warranty. - Doug Taylor is dishonest. Ensure any promises are in writing.

BUYER BEWARE – MISLEADING & DISHONEST I purchased a van from Monroe Superstore and had a very disappointing experience working with Mark Lawrence. The vehicle was advertised with multiple features that either do not work or are not even installed: ❌ AC “works” – compressor is bad, no cooling ❌ “3000W inverter” – completely missing (only leftover wiring) ❌ Rear lift/power jack – not functional / not wired These were not small issues — these were major selling points listed for the van, and NONE of them checked out. Yes, I take responsibility for not double-checking everything before signing — I was focused on getting financing done and felt pressured during the process. But I trusted that a dealership like this would at least verify the basic features they advertise. That trust was clearly misplaced. ⚠️ This felt extremely misleading at best, dishonest at worst. ⚠️ Do NOT rely on their listing descriptions — verify EVERYTHING yourself. If you’re considering buying from here, inspect every detail before signing anything. Don’t make the same mistake I did.

Great people and great service!

I normally refrain from giving reviews, but the entire process of getting my car fixed this week warrants one! My service advisor, Kelsey, was extremely helpful and very kind in handling the stressed out version of me. To my defense, being without a car for 5 days is almost impossible nowadays. Austin was equally impressive with his customer service skills and was able to provide a rental for my family. Making those 5 days without our vehicle stress free! I cannot thank them enough for the service provided!

Friendly staff that always goes above and beyond to make your experience with them as enjoyable and memorable as possible. Where your treated like part of the family.

Friendly, professional. Honest and easy to work with our salesman, Daniel and the rest of the staff. He did his job to make the sale happen seamlessly. Very pleased.

Jacob was knowledgeable and personal, helped me get a great deal on a Maverick, and made the transfer process easy, even going above and beyond by saving a few things from my old car that I have forgotten before they were thrown out, would highly recommend this place and him as your seller!

Just want to give a huge shout out to Jamee D who works in the service department. She made my whole ordeal so much easier on me. She kept me updated on what they found and made sure the part was ordered in a timely manner. She was detailed with her answers when I asked questions she didn’t know, instead of blowing it off she went and found the answers for me! She actually cares about her customers. What took other services departments weeks even a month to correct my issue on prior vehicles, took this place two days! It all depends on how busy they are so please have patience and dont expect that things can be fixed as quickly as mine happened to be. Its worth the wait knowing they took the time to go thru and find the exact problem and fix it! Thank you Jamee for being TOP NOTCH and a special thank you to the amazing tech (I didnt get their name) who found this issue and fixed it promptly! BRAVO! I am so thankful for you all. Special thanks to JJ for helping me out too. I appreciate you!

This dealership gives a very warm and friendly experience. They listen to the wants and needs of the customers and works with them to achieve the customers expectations, sometimes going above and beyond customers expectations.